1, Delivery time: We usually dispatch the goods within 5 working days upon receipt of your order, if a delivery is required urgently, please notify us either via email or phone us on 01886 880215. The delivery time usually takes 3 working days via palletways economic service for most areas but could be a couple of days longer for remote postcodes and offshore islands. Delivery days are Monday to Friday during usual working hours. Please note we might hold back deliveries due to an unpaid overdue invoice.

2, We offer deliveries to Nr. Ireland and Ireland as well as Europe via Pallet network companies and Parcelforce.

3, We also offer next-day delivery if required, to most postcodes in England and Wales, with a small extra charge, if you require this, please phone us to arrange it.

4, Delivery method: We use palletways network for deliveries of heavy-weight products, including our reservoirs and grids. We use parcel force (or a similar parcel company) for parcels of lightweight repeating orders (each parcel bears max weight of 30kgs). Please notify us in advance if you haven’t got any forklift on site to unload the palletized products, we can request delivery to be on tail lift lorry from your local depot of palletways, but If this is required, please ensure level ground for pump truck operation and sufficient vehicular access without obstacles.

5, Delivery of stock: We need to be notified regarding any QTY discrepancy and any damaged products upon time of receipt, if the POD is signed without checking then please state so.

6, Delivery of goods not in stock at the time of ordering: We can keep back order in our system and notify customers once goods are back in stock, or please notify us otherwise. We would contact the customer for an updated order before sending out any reserved products.

7, Please note: if a re-delivery occurs not due to an issue with our instructions, then the cost of it will be charged to the consignee on re-delivery.

8, Please note:All goods remain at Eastern Connection’s property until they are fully paid for , regardless of where they are located. By placing an order with us you agree to grant us access to the goods at your business site if payment is not received by us according to our payment terms. We reserve the right to recover our cost in the form of goods from your business site.